Where we operate

Global Service Delivery

Eli operates globally from a centralized European infrastructure, serving organizations across multiple continents through our cloud-native architecture.

Supported Regions

Current operational coverage:

• Europe: All EU member states including France, Germany, Spain, Italy, Netherlands, and others

• North America: United States, Canada

• Asia-Pacific: Australia, China (with VPN requirement)

• Middle East: UAE, Saudi Arabia, and regional markets

Infrastructure Footprint

Primary Infrastructure Locations:

• Web Services: Paris, France (AWS eu-west-3)

• Database: Belgium (GCP europe-west1)

• Global CDN: Worldwide edge locations for optimal performance

Performance Characteristics:

• Sub-400ms response times in Europe and North America

• 400-600ms response times in Asia-Pacific and Middle East

• Global CDN ensures consistent content delivery worldwide

Regional Access Requirements

Standard Access (All regions except China):

• Direct internet access via standard HTTPS connections

• No special network configurations required

• Compatible with corporate firewalls and security appliances

China-Specific Requirements:

• VPN Mandatory: All devices accessing Eli services must connect through enterprise VPN

• VPN Exit Point: VPN must terminate outside of China

• Corporate Network: Recommended integration with existing corporate VPN infrastructure

• Performance: Expected latency increase due to VPN routing

Mobile Application Distribution:

• Available on Apple App Store (iOS) and Google Play Store (Android)

• Enterprise deployment options available for corporate app distribution

• Alternative distribution methods can be arranged for restricted environments

• China: May require alternative app store distribution or enterprise deployment

Operational Model

Centralized Management:

• Single global platform instance

• Unified administration across all regions

• Consistent feature set and security controls worldwide

Local Optimization:

• Multi-language support: Currently available in English, French, Spanish, Italian, Portuguese, German, and Dutch

• Additional languages: Available on demand for enterprise deployments

• Timezone-aware campaign scheduling

• Regional content delivery optimization

Compliance Framework:

• EU-based data processing ensures global privacy law compatibility

• Regional compliance requirements addressed through centralized controls

• No data localization required in target markets

Deployment Considerations

Network Requirements:

• Outbound HTTPS (port 443) access required

• CDN endpoints must be accessible

• For China: Stable VPN connection with adequate bandwidth

Corporate Integration:

• API access for enterprise integrations (available on demand)

• Supports most corporate security policies and access controls

---

For global operations and deployment questions, contact: [email protected]

Last Updated: August 2025