> For the complete documentation index, see [llms.txt](https://docs.eliapp.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eliapp.io/confidentialite-et-securite-en/privacy-and-security-documentation.md).

# Privacy and security documentation

### Executive Summary <a href="#executive-summary" id="executive-summary"></a>

Eli is a SaaS platform that helps organizations create and deploy internal awareness and engagement campaigns around strategic topics including well-being, corporate sustainability, cybersecurity practices, and other critical business initiatives. This documentation provides complete technical, security, and compliance information about our platform.Our platform operates globally across multiple jurisdictions including Europe (EU/EEA), UK, US, Canada, China, Australia, and the Middle East, with full compliance to regional privacy laws and security standards.

### What You'll Find Here <a href="#what-youll-find-here" id="what-youll-find-here"></a>

This documentation covers everything you need to know about Eli's security, privacy and technical infrastructure:

**Service Overview**

* ​[**What We Do**](/confidentialite-et-securite-en/service-overview/what-we-do.md) - Core platform capabilities, strategic focus areas, and typical deployment scenarios
* ​[**How It's Built**](/confidentialite-et-securite-en/service-overview/how-its-built.md) - Complete technology stack, architecture diagrams, CI/CD processes, and infrastructure specifications
* ​[**Where We Operate**](/confidentialite-et-securite-en/service-overview/where-we-operate.md) - Global service delivery, regional requirements, and network considerations
* ​[**Who We Work With**](/confidentialite-et-securite-en/service-overview/who-we-work-with.md) - Complete sub-processor registry with security controls and criticality assessments

**Data Privacy**

* ​[**Privacy Laws Compliance**](/confidentialite-et-securite-en/data-privacy/privacy-laws-compliance.md) - Legal bases strategy, data subject rights procedures, and global regulatory framework
* ​[**What Data We Handle**](/confidentialite-et-securite-en/data-privacy/what-data-we-handle.md) - GDPR-compliant data processing register with legal bases and retention schedules
* ​[**Data Processing Agreement**](/confidentialite-et-securite-en/data-privacy/data-processing-agreement.md) - Enterprise DPA template and execution procedures

**Security Operations**

* ​[**Security Framework**](/confidentialite-et-securite-en/security-operations/security-framework.md) - Defense-in-depth strategy leveraging enterprise cloud providers
* ​[**Access Controls**](/confidentialite-et-securite-en/security-operations/access-controls.md) - Internal access management and production environment security
* ​[**Data Protection & Backup**](/confidentialite-et-securite-en/security-operations/data-protection-and-backups.md) - Automated backup strategies and business continuity procedures
* ​[**Incident Response & Recovery**](/confidentialite-et-securite-en/security-operations/incident-response-and-recovery.md) - Provider-leveraged incident response and customer communication procedures

**Support**

* ​[**Contacts & Help**](/confidentialite-et-securite-en/contacts-and-help.md) - Contacts and links to status dashboards

### Quick Navigation Guide <a href="#quick-navigation-guide" id="quick-navigation-guide"></a>

**For IT Security Teams:** Start with [Security Operations](/confidentialite-et-securite-en/security-operations.md) and [Incident Response & Recovery](/confidentialite-et-securite-en/security-operations/incident-response-and-recovery.md)​

**For Privacy Officers:** Begin with [Data Privacy](/confidentialite-et-securite-en/data-privacy.md) and [Privacy Laws Compliance](/confidentialite-et-securite-en/data-privacy/privacy-laws-compliance.md)​

**For Compliance Teams:** Review [Data Processing Agreement](/confidentialite-et-securite-en/data-privacy/data-processing-agreement.md) and [Privacy Laws Compliance](/confidentialite-et-securite-en/data-privacy/privacy-laws-compliance.md)​

**For Architecture Reviews:** Check [How It's Built](/confidentialite-et-securite-en/service-overview/how-its-built.md) and [Where We Operate](/confidentialite-et-securite-en/service-overview/where-we-operate.md)​

***

**Last Updated:** August 2025