> For the complete documentation index, see [llms.txt](https://docs.eliapp.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eliapp.io/confidentialite-et-securite-en/contacts-and-help.md).

# Contacts & Help

## Contact Information

**Privacy & Data Questions**

* **Email**: <dpo@eliapp.io>
* **Response**: Within 48 hours
* **For**: GDPR requests, data rights, privacy compliance, DPAs

**Security & Technical Issues**

* **Email**: <security@eliapp.io>
* **Response**: 4-8 hours for critical issues
* **For**: Security incidents, technical questions, service outages

## Service Status

For current service status, check:

* [Vercel Status](https://www.vercel-status.com)
* [MongoDB Atlas Status](https://status.cloud.mongodb.com/)
* [Firebase Status](https://status.firebase.google.com/)

## Regulatory Authorities

**France**: [CNIL](https://www.cnil.fr) - For data protection complaints\
**Belgium**: [APD/GBA](https://www.dataprotectionauthority.be) - Database hosting jurisdiction

***

**For general documentation questions, contact:** <dpo@eliapp.io>

**Last Updated:** March 2026